No liability will attach to the Company (Thames Boat Cruises) in respect of any loss or damage to the guest or for anything brought onto the vessel by any such person, save loss or damage due to the negligence of the boat company. All boats carry third party liability cover.
Few boats on the Thames offer seating for all guests onboard. Unless otherwise specifically stated, all party packages on the Thames have a limited number of chairs and tables to ensure a good party atmosphere. There is no reserved seating. However, onboard the Thames lunch and dinner cruise packages, all bookings have their own reserved seats.
If the client has any comments during the function the Captain or Function Manager will be happy to discuss these at the time. Any complaints must be notified to either the Captain and/or Function Manager at the time and then restated in writing to the Company no later than 3 days after the function. Failure to comply with this request will indemnify the company from the payment of any compensation.
The Company reserves the right to substitute another vessel (of a similar capacity) and, if necessary, for reasons beyond its control including (but not limited to) damage or destruction, strikes, lockouts, industrial unrest, acts of terrorism, bad weather, insufficient bookings, shortage of labour or food or beverage supplies, to cancel the booking. The Company will not in such circumstances be liable for any expenses including transportation or accommodation costs incurred by the guests due to such substitution or cancellation. In the event of such an occurrence the company will endeavour to notify all guests immediately and to find a replacement vessel or offer an alternative package but are not under any obligation. Likewise, should the Captain deem it necessary, or be instructed to by authoritive bodies including the Police, the Marine Coastguard Agency and the Port of London Authority, to curtail the cruise earlier than scheduled and at a different Pier than scheduled, the Company will not be liable for any compensation or refund.
No food or drink may be taken on board.
In order to confirm the booking, a deposit based on estimated numbers is required. The balance payment is required no later than 1 week prior to the cruise date at which point, tickets will be sent and no refunds given. If final numbers notified are less than 20% of the original booking figure, the balance of the deposit will be deemed lost.
Any cancellation within 8 days of departure will not receive a refund. Any cancellation prior to this may be subject to an admin charge.
The Company does not recommend children under the age of 12 to be onboard the party packages. Although those under the age of 18 are permitted onboard, the Company must be notified of the ages and it is requested that they are under the supervision of a responsible adult. Should the Crew and/or the Bar Staff not be content with any ID requested, they reserve the right to refuse alcohol to be served. Likewise, the Crew reserve the right to refuse boarding, and will not be liable for any expenses incurred by the guest, should they deem any guests to be worse for wear caused by alcohol or drugs. For the lunch and dinner cruise packages, please refer to the age restrictions stated under the specific package information.
Unless otherwise stated, guests will only be allowed to board the vessel fifteen minutes prior to the Embarkation time. The vessel will leave promptly at the time stated and will not return for latecomers. Guests must present a valid ticket or Admission Voucher upon boarding. In the event of loss of tickets or last minute booking, upon notification, the Company can arrange for an alternative proof of booking method for boarding. Again, unless otherwise stated, the vessel will return fifteen minutes before the end of the scheduled cruise. At that time, all music and bar service will cease.
During the cruise, the vessel will remain under complete control of the Captain and/or crew as provided by the Company. If for weather, tide or other reasons the Captain considers it necessary to vary the scheduled trip, his decision will be final.
All clients wishing to privately hire a Thames Boat will be sent a booking form listing the relevant terms and conditions on the reverse.